Refund Policy

HOW CAN I CANCEL MY ORDER?

Before the order is shipped to your location, you will receive a confirmation call from our Customer Care. If you wish to cancel the order or part of it you can do so on call prior to delivery.
In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Note: Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Product is used or altered
• If request is initiated after days of order delivery.

HOW LONG DOES THE RETURN PROCESS TAKE?

Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with necessary documentation.

HOW DO I INITIATE A RETURN?

Write to us on info@jsco.in or call at our Customer Care number the details of whom will be available on the invoice provided.

The return policy is as below:

Products once delivered can be exchanged or returned within 02 days post-delivery, only if the delivered products are defective or damaged.

We will be unable to process returns in the following cases:

•  Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Product is damaged due to misuse/mishandling
• Product is used or altered by customer
• If request is initiated after 02 business days from date of delivery

HOW CAN I TRACK MY RETURN STATUS?

Once we have received your returned order, we’ll take the necessary action and we’ll update you through email.

WHEN AND HOW CAN I GET A REFUND?

• In case of cancellation before shipment, we will process the refund within 72 business hours after receiving the cancellation request.
• In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
• Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order.
• For COD orders, please mention your bank account details for crediting the refund amount.